These are some of the Frequently Asked Questions for Vendlife users. General Questions, Partner Questions, and More! Check here before contacting Support in case your question has been answered.
We are a professional vending machine manufacturer with 10 years of professional experience and focus on vending machine R&D, design, production, sales, after-sales and operation. We have more than 50 patented technologies and multiple certifications. In the hardware part, we used a lot of imported parts to ensure long-term reliable operation of the machine. In the software part, our company has set up a software company to provide you with the most convenient and most user-friendly operation.
According to the categories of goods sold, we produce drink vending machines, food vending machines, combo vending machines, cosmetics vending machines, etc.
According to the cargo lane of the vending machine, there are spring vending machines, track vending machines, pothook vending machines, and lift vending machines.
Yes, the software is developed by ourselves. At present, the machines can support 8 languages, and other languages can be customized.
After the purchase of the machine, the whole machine is guaranteed for one year, the compressor is guaranteed for three years, and we supply after-sales service for your vending machine for whole life.
If you meet problem in your using, the check will be performed remotely by phone or video, and small problems can be processed immediately. After judging the problem, if the hardware is damaged, the accessories will be replaced free of charge. After the warranty period, the accessories will be replaced, and we will only charge the cost of the accessories.
We accept both sample orders and bulk orders. For standard models, MOQ is 1 unit for testing. For wholesale/distribution, MOQ starts from 5-10 units depending on the model. We offer tiered pricing: the more units you order, the lower the unit price.
Yes! We provide full OEM/ODM services: custom branding (logo, colors), custom machine sizes, custom product channels, custom software UI, and tailored payment systems. We have our own R&D team and factory, supporting both hardware and software customization.
Our vending machines range from $1,500 (basic snack/drink) to $8,000+ (elevator/hot food/coffee machines). For bulk orders of 10+ units, we offer 5-15% wholesale discounts. Contact us for a detailed quotation based on your specific model and quantity.
Standard models: 7-15 days for in-stock units. Custom/OEM orders: 25-40 days depending on customization complexity. Shipping: 7-25 days by sea (FOB Shenzhen), 3-7 days by air. Door-to-door delivery available via DHL/FedEx.
All machines come with a 12-month warranty covering hardware parts. We provide free spare parts during warranty period. Extended warranty (24-36 months) available. Our software lifetime free upgrade. After-sales support via video call, remote desktop, and email.
Yes! All VendLife machines come with our proprietary cloud management platform. You can remotely monitor sales data, inventory levels, machine status, temperature, and collect reports in real-time. Available on web dashboard and mobile app (iOS/Android). Multi-machine management supported for operators.
Our machines support: cash (coins/bills), coin change, QR code payment (WeChat/Alipay), credit/debit card (NFC/contactless), mobile wallet, and loyalty cards. Custom payment integration available. All payment systems comply with local regulations for your target market.
We export to 60+ countries: USA, Canada, Brazil, Germany, UK, France, Italy, Spain, Australia, Japan, South Korea, Southeast Asia (Thailand, Malaysia, Vietnam, Philippines), Middle East (UAE, Saudi Arabia), and Africa. We understand local market requirements and certifications (CE, FCC, UL, RoHS).
We produce 14+ categories: Snack & Drink Vending, Hot Food, Fresh/Frozen Food, Coffee, Elevator (spiraled/snake), Wine, Cosmetic, Blind Box & Toy, Locker, Ice Cream, Smoothies, Smart Vending, Shoes/Helmet Cleaning, and Custom solutions. We can also develop new types based on your market needs.
Our machines are designed for easy restocking: adjustable channels, transparent front panels, and smart inventory alerts via the cloud platform. Operators receive low-stock notifications on the mobile app. Maintenance is straightforward: modular design, easily replaceable parts, and our video tutorials guide you through common repairs.
ROI depends on location, product mix, and machine type. Typically: high-footfall locations (offices, schools, hospitals, malls) achieve ROI in 6-12 months. Average monthly revenue per machine: $800-$3,000. We can provide location selection guidance and product mix recommendations based on your market.
Yes! We provide: installation video guides, operation manual, software training (remote demo), and product sourcing recommendations. For large distributors, we offer on-site training at our factory in Foshan, China. Ongoing support via WhatsApp/WeChat/email.